Privacy Policy

Last updated: September 18, 2026

Otter Chaos respects your privacy and wants you to understand what information we collect, why we collect it, and what happens to it when you visit otter-chaos.com, shop with us online, or otherwise interact with our business.

This Privacy Policy applies to information collected through otter-chaos.com and related services provided by Otter Chaos.

Information We Collect

Depending on how you interact with our website, we may collect information including:

Your name
Billing and shipping address
Email address
Phone number
Order and transaction information
Account information, if you create an account
Communications you send to us
Information about how you browse and interact with our website
Device, browser, IP address, and similar technical information
Marketing and communication preferences

Payment information is processed through our payment providers. Otter Chaos does not directly store complete credit or debit card numbers.

How We Use Your Information

We may use your information to:

Process, fulfill, and deliver your orders
Provide local pickup or other available fulfillment options
Communicate with you about an order
Respond to questions or customer service requests
Manage returns, refunds, or exchanges
Maintain and improve our website and online store
Detect and prevent fraud or other unauthorized activity
Understand how customers use our website
Send marketing emails or other promotional communications when you have chosen to receive them
Show or measure advertising, when applicable
Meet legal, tax, accounting, and regulatory requirements

We only use your information for legitimate business purposes and as otherwise permitted or required by law.

Shopify

Our online store is powered by Shopify.

When you visit or make a purchase through otter-chaos.com, Shopify may collect and process personal information to provide ecommerce, checkout, payment, security, analytics, personalization, and other services used by our store.

Shopify may process information in countries other than where you live.

You can learn more about how Shopify handles customer information in the Shopify Consumer Privacy Policy.

Cookies and Tracking Technologies

Otter-chaos.com and the services we use may use cookies, pixels, tags, and similar technologies.

These technologies can help us:

Keep the website functioning properly
Remember your preferences and shopping cart
Understand website traffic and performance
Identify and troubleshoot problems
Measure the effectiveness of marketing
Personalize your shopping experience or advertising, when applicable

Depending on where you live, you may be able to control certain cookies or data-sharing activities through the privacy controls provided on our website.

You can also control cookies through your browser settings, although disabling certain cookies may prevent parts of the website from working correctly.

How We Share Information

We do not sell customer lists or personal information for money.

We may share information with companies that help us operate our business and provide services to you, including:

Shopify
Payment processors
Shipping and fulfillment providers
Website and ecommerce service providers
Email and marketing platforms
Analytics providers
Advertising platforms, when applicable
Fraud prevention and security providers
Professional advisers or service providers

These providers receive information as necessary to perform services for us or as otherwise permitted by law.

We may also disclose information when required by law, to respond to valid legal requests, to protect our rights or the rights and safety of others, or in connection with a sale, transfer, or restructuring of the business.

Marketing Communications

If you sign up to receive emails or other marketing communications from Otter Chaos, we may use the information you provide to send you news, product updates, promotions, events, and other information we think you'll enjoy.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in the email.

Unsubscribing from marketing does not prevent us from sending transactional communications related to an order or customer service request.

Your Privacy Rights

Depending on where you live, you may have rights concerning your personal information, including the right to:

Request access to personal information we maintain about you
Request correction of inaccurate information
Request deletion of certain information
Request a copy of certain information
Opt out of certain uses or sharing of personal information
Withdraw consent where processing is based on consent

Some rights are subject to exceptions or limitations under applicable law.

To submit a privacy request, contact us using the information below. We may need to verify your identity before completing certain requests.

Data Retention

We retain personal information for as long as reasonably necessary to operate our business, provide our services, maintain transaction and accounting records, resolve disputes, prevent fraud, and comply with legal obligations.

Different types of information may be retained for different periods.

Children's Privacy

Otter Chaos does not knowingly collect personal information from children in violation of applicable law.

Our website and online store are intended for people who are legally able to make purchases or who are using the website with the involvement and permission of a parent or legal guardian.

If you believe a child has provided us with personal information improperly, please contact us.

Security

We and our service providers use reasonable administrative, technical, and physical measures designed to protect personal information.

No website, internet transmission, or electronic storage system is completely secure, however, so we cannot guarantee absolute security.

Third-Party Websites

Our website may contain links to websites or services operated by other organizations.

Otter Chaos is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, services, or legal obligations.

The current version will be posted on this page with the updated date shown above.

Contact Us

Questions about this Privacy Policy or your personal information can be directed to:

Otter Chaos
208 W. Yankie Street
Silver City, NM 88061
Email: abby@otter-chaos.com
Phone: 575-590-2509

Website: otter-chaos.com